ForHumanity Health, Inc. — Terms & Conditions

1. Scope

These Terms govern your access to forhumanity.co, our apps, and related services, including telehealth intake, care coordination, pharmacy fulfillment, devices, non-prescription products, and auto-renew subscriptions (the "Service"). Our Privacy Policy describes how we handle personal information.

2. Relationship of Parties

We are not your provider or pharmacy:

• ForHumanity Health, Inc. ("ForHumanity", "we", "us") is not a medical group or pharmacy.
• Independent medical groups and licensed clinicians deliver care and make all prescribing decisions.
• Independent pharmacies (503A/503B) compound/dispense and ship medications.
• We provide the platform, support, devices, non-Rx products, and billing. We do not practice medicine or control clinical judgment.
• Medical groups, providers, and pharmacies are third-party beneficiaries of Sections 2, 4–7, 10, 13–18, and 22.

3. Eligibility & Territory

• You must be 18+, located in the United States, and able to form a contract.
• We only ship where partner pharmacies hold required licenses.
• We do not knowingly collect information from children under 13.

4. Telehealth & Informed Consent

• Telehealth may use video, audio, or secure messaging (as allowed by state law).
• Providers must be licensed where you are located at the time of the consult.
• You'll review and accept a Telehealth Consent before receiving care and may withdraw consent any time before services are rendered.
• Providers may decline or refer you to in-person care if telehealth is not appropriate.

5. Prescription Pathway & Pharmacy Choice

• A prescription is required for certain products. A prescription is never guaranteed.
• If a prescription is issued, you may direct it to a pharmacy of your choice. Some compounded products may only be available through certain licensed pharmacies.
• We use standard e-prescribing formats consistent with NCPDP SCRIPT requirements.

6. Compounding Disclosures (503A / 503B)

• Some items may be compounded and therefore not FDA-approved; FDA has not evaluated them for safety or effectiveness.
• 503A: patient-specific compounding based on an individual prescription.
• 503B: outsourcing facilities compound under cGMP; products remain not FDA-approved.
• Labeling and instructions may differ from FDA-approved products. Your provider will determine appropriateness.

7. Cash-Pay / No Medicare or Medicaid Billing

Unless we clearly state otherwise, services are cash-pay and are not billed to Medicare, Medicaid, or other government programs. HSA/FSA use is plan-dependent. You are responsible for all charges.

FSA / HSA Eligibility & Claims

ForHumanity Health does not guarantee that any product, service, prescription medication, or telehealth consultation will be eligible for payment or reimbursement through a Flexible Spending Account (FSA) or Health Savings Account (HSA). Eligibility and reimbursement determinations are made solely by the customer's individual plan administrator and may vary by plan.

Customers are responsible for confirming FSA or HSA eligibility prior to completing a purchase. ForHumanity Health does not submit FSA or HSA claims on behalf of customers and is not responsible for denied, delayed, or partially reimbursed claims. No refunds will be issued due to FSA or HSA claim denial, ineligibility determinations, or reimbursement decisions made by a plan administrator.

8. Subscriptions & Recurring Billing

Snapshot:

• Total price & cadence: shown at checkout and in your account.
• Renews: auto-renews every 30 or 90 days (plan-dependent) until you cancel.
• Early charge: we may charge up to 5 days early to keep shipments on time.
• How to cancel (anytime): one-step online at member.forhumanity.co, or email support@forhumanity.co, or call +1-888-404-2129.
• Effective date of cancellation: end of the current billing cycle. No pro-rata refunds unless required by law.
• Price changes: we'll email at least 30 days' notice before the next charge.
• Renewal reminders: we send reminders where required by law.

Your consent: You must affirmatively agree to recurring charges at checkout. We send a confirmation email with the material terms and easy cancellation methods.

9. Shipping; Title & Risk of Loss

We ship via common carriers. Title and risk of loss pass at delivery scan. Report loss or damage within 10 days of expected delivery; we'll investigate and reship when appropriate. Some items may require special handling.

10. Returns, Refunds & Replacements

• Prescription & compounded medications: Final sale once dispensed. Exceptions: wrong item, damaged, or carrier loss → we will reship or issue a credit.
• Devices (DPI hardware): 30-day return if unopened/unused; manufacturer defects covered under our limited warranty.
• Non-Rx (e.g., supplements): 30-day unopened returns; opened returns only for a documented adverse reaction.
• Consult fees: non-refundable once services are rendered.

11. Your Account; Security; E-SIGN

Create an account to use many features. Keep your login secure and your info current. You agree to receive and sign records electronically (E-SIGN/UETA). We may place holds or close accounts for fraud, non-payment, or misuse.

12. Acceptable Use

Don't misuse the Service. Examples include: attempting to obtain drugs by fraud; sending malware; scraping; reverse engineering; interfering with security; violating law; or harassing others. We may suspend or terminate for violations.

13. Privacy; HIPAA & State Privacy

• ForHumanity Health is a BrandCo / platform: we are not your medical group or pharmacy (Section 2). Clinical PHI handled by independent providers and pharmacies is subject to HIPAA and those partners' Notices of Privacy Practices. See our HIPAA & Partner Privacy landing page for how to obtain partner notices.
• ForHumanity's Platform data practices — including advertising and conversion measurement using limited non-PHI commercial signals — are described in our Privacy Policy. Accepting these Terms and the Privacy Policy is the consent gate for that measurement. We do not require a separate advertising authorization checkbox.
• Certain state health-privacy and consumer-privacy laws (including California CCPA/CPRA and, where applicable, state consumer-health laws such as Washington MHMDA) may apply and can be stricter than HIPAA; where so, the stricter rule controls for residents of that state. Opt-out and GPC requests are handled as described in the Privacy Policy and block future advertising conversion sends.

14. Intellectual Property & License

We own the Site, software, text, images, and marks. We grant you a limited, personal, revocable license to use the Service for lawful, non-commercial purposes. No scraping, framing, or derivative works without our written consent.

15. Your Submissions & Feedback

Outside of Protected Health Information, content you send us (e.g., feedback, suggestions) may be used by us to run and improve the Service. We don't claim ownership of your PHI and handle PHI per Section 13.

16. Third-Party Goods & Services

Medical groups, providers, pharmacies, labs, shippers, and payment processors are independent third parties. We aren't responsible for their acts or omissions. Any third-party terms also apply.

17. Payment; Taxes; Billing Issues

You authorize charges to your selected payment method for orders, renewals, taxes, shipping, and fees. If a payment fails, we may retry and place shipments on hold. You're responsible for any required taxes where we don't collect.

18. Warranty Disclaimers

Except as stated in a device warranty, the Service and products are provided "AS IS." We do not guarantee medical outcomes, that a prescription will be issued, or uninterrupted access. Compounded drugs are not FDA-approved.

19. Limitation of Liability

To the fullest extent allowed by law, our total liability for any claim related to the Service will not exceed the total amounts you paid to ForHumanity in the 12 months before the claim. We are not liable for indirect, incidental, special, or consequential damages.

20. Indemnity

You agree to defend and hold harmless ForHumanity and its affiliates from claims arising out of your misuse of the Service, breach of these Terms, or violation of law.

21. Termination

We may suspend or terminate accounts for violation of these Terms, fraud, non-payment, or legal risk. You may stop using the Service at any time. Sections that by their nature should survive (including 13–19 and 22–29) will survive termination.

22. Arbitration; Class Action Waiver; 30-Day Opt-Out

• Agreement to arbitrate: Any dispute with us (or with our partner medical groups or pharmacies) related to the Service will be resolved by individual arbitration with NAM (National Arbitration and Mediation) under NAM Comprehensive Dispute Resolution Rules, seated in San Diego County, CA.
• No class actions: No class, collective, or representative actions or arbitrations.
• Small-claims exception: Either party may bring an individual claim in any U.S. small-claims court with jurisdiction.
• Costs & fees: The forum's consumer rules apply. Each side pays its own attorneys' fees unless applicable law requires otherwise.
• 30-day opt-out: You may opt out by emailing legal@forhumanity.co or mailing a signed notice within 30 days of first accepting these Terms.

23. Governing Law & Venue

These Terms are governed by Delaware law (without its conflicts rules). For any non-arbitrable matters, venue lies in the courts of Delaware.

24. DMCA (Copyright) Notices

If you believe content on our Site infringes your copyright, email support@forhumanity.co or mail: Attn: DMCA Agent, 1515 E Cesar Chavez St Suite 100 PMB 1035, Austin, TX 78702 with a notice containing all elements required by 17 U.S.C. §512(c)(3).

25. Notices & Electronic Communications

You consent to receive notices and records electronically via email, SMS, in-account messages, or postings on the Site. Keep your contact info current. You can contact Support at support@forhumanity.co or +1-888-404-2129.

26. Accessibility

We strive for WCAG 2.1 AA. Need help or an accommodation? Email support@forhumanity.co.

27. Changes to the Service and These Terms

We may update the Service and these Terms prospectively. We will post the effective date and, for material changes, notify you by email or in your account.

28. Assignment; No Agency

You may not assign your rights here. We may assign to an affiliate or in connection with a merger or sale. These Terms do not create a partnership, joint venture, or agency.

29. Severability; Waiver; Entire Agreement; Contact

If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce isn't a waiver. These Terms (plus policies linked here) are the entire agreement regarding the Service.

Questions? Visit member.forhumanity.co, email support@forhumanity.co, or call +1-888-404-2129.

Addendum A — Device Limited Warranty (Summary)

For ForHumanity-branded devices, we warrant against defects in materials and workmanship for 1 year from delivery. We will repair or replace, at our option. This warranty does not cover misuse, accidents, or unauthorized modifications. This is your exclusive device warranty.

Addendum B — Subscription Snapshot

Your Plan Summary (displayed at checkout):

• Total today: $[amount] for [bundle].
• Renews: every [30/90] days at $[amount] until you cancel.
• Early charge: up to 5 days before ship date to keep deliveries on time.
• Cancel: member.forhumanity.co (1-step), support@forhumanity.co, or +1-888-404-2129.
• Commitment plans only: [2 or 4] quarterly payments required; early cancellation recoups discounts already received.